Shipping and Delivery Policy

Thank you for choosing Trip Gateway for your travel needs. We are dedicated to providing you with the best service possible. Below is our Shipping and Delivery Policy detailing how we handle bookings, tickets, and related services.

1. Booking Confirmation and Delivery

Booking Confirmation: Once you complete your booking on our website (www.tripgatewayindia.com), you will receive an email confirmation detailing your itinerary and booking reference number. This email serves as your official confirmation of the travel arrangements.

E-Tickets and Vouchers: For most travel arrangements, including flights, hotels, and tours, we will provide you with electronic tickets or vouchers. These will be sent to the email address you provided at the time of booking. It is essential to review all documents for accuracy and contact us immediately if you notice any discrepancies.

2. Delivery Times

E-Tickets and Vouchers: E-tickets and vouchers are typically sent to your email within 1-2 hours of booking, but in some cases, it may take up to 24 hours. If you do not receive your e-tickets or vouchers within this timeframe, please check your spam or junk mail folder before contacting our customer service team.

Physical Tickets (if applicable): In the rare case that physical tickets are required or requested, they will be sent via a courier service. Delivery times for physical tickets can vary depending on your location, but we aim to deliver them within 5-7 business days.

3. Changes and Cancellations

Changes to Bookings: If you need to make changes to your booking, please contact our customer service team as soon as possible. Changes are subject to availability and may incur additional fees depending on the terms and conditions of your booking.

Cancellations: Cancellation policies vary depending on the type of travel arrangement and the terms set by the service provider. Refer to your booking confirmation for specific cancellation policies and procedures. For assistance with cancellations, please reach out to our customer service team.

4. Issues with Delivery

Non-Receipt of Documents: If you have not received your e-tickets or vouchers within the expected timeframe, please contact us immediately. We will investigate the issue and ensure you receive your travel documents promptly.

Incorrect Information: If you notice any incorrect information on your tickets or vouchers, notify us as soon as possible. We will work to correct any errors and provide you with updated documents.

5. Contact Us

For any questions or concerns regarding our shipping and delivery policy, or if you need assistance with your booking, please contact our customer service team:

Phone: +919214107115

Email: bookings@tripgatewayindia.com

Thank you for booking with Trip Gateway. We look forward to helping you plan your next adventure!